Return and Refund Policy

At Sri Balaji Mithai Bhandar, customer satisfaction is important to us. At the same time, due to the nature of our products, the following Return and Refund Policy applies.

1. No General Returns

All our products including sweets, dry fruits, snacks, namkeen, and gift boxes are food items and perishable in nature. Therefore, returns or exchanges are not allowed once the order is confirmed or the product is delivered.

2. Eligible Cases for Refund or Replacement

Refunds or replacements may be considered only in the following cases:

The product delivered is damaged at the time of delivery

The product delivered is incorrect or different from the order placed

The product is missing from the confirmed order

Such issues must be reported immediately at the time of delivery or within a reasonable time after delivery, along with valid proof.

3. Verification Process

All refund or replacement requests are subject to verification by Sri Balaji Mithai Bhandar. We reserve the right to accept or reject claims based on our assessment.

4. Mode of Refund

If a refund is approved, it will be processed through the original payment method used at the time of purchase. Refund timelines may vary depending on the payment mode or bank policies.

5. No Refund in Certain Cases

Refunds will not be provided in the following situations:

Change of mind after order confirmation

Delay in consumption or improper storage after delivery

Taste preference or personal dissatisfaction

Failed delivery due to customer unavailability or incorrect address

6. Cancellation Policy

Order cancellations may be accepted only before order preparation begins. Once preparation has started, cancellation and refunds are not possible.

7. Delivery-Related Issues

Sri Balaji Mithai Bhandar is not responsible for quality issues caused by delays beyond our control or mishandling after delivery.

8. Final Decision

All decisions regarding returns, refunds, or replacements taken by Sri Balaji Mithai Bhandar shall be final and binding.